Privacy Policy | rajabandot Official Online Casino Malaysia
Last Updated: 2026-08-18
Privacy at a Glance
What we collect: Identity, payment, device, and gaming activity data.
Why we collect it: To manage your account, process payouts, and prevent fraud.
Who sees it: Internal authorized staff and essential partner service providers.
How long we keep it: For the duration of your account and as required by Malaysian law.
Your control: You can request access, correction, or deletion via our support team.
1. Introduction and Scope
This Privacy Policy describes how rajabandot collects, uses, and protects your personal information when you use our platform. This policy applies exclusively to our services provided to users within Malaysia.
Please note that this policy does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.
2. Personal Information We Collect
Account & Identity
Information provided during registration, such as your name, contact details, and date of birth to establish your account and verify age.
Verification Documents
Identification documents provided during KYC processes to ensure security and comply with anti-money laundering regulations.
Payment Data
Transaction records and payment method details necessary to process your deposits and withdrawals securely.
Gaming & Activity
Logs of your game choices, betting history, and transaction patterns to optimize your experience and detect unusual activity.
Technical Data
IP addresses, browser types, device identifiers, and operating system info to ensure platform compatibility and security.
Support Records
Communications sent to our support team, including chat logs and emails, to resolve your inquiries effectively.
3. How We Collect Data
We gather information through three primary channels:
Directly from You: When you register an account, update your profile, or contact our support team.
Automatically: Via cookies and system logs as you navigate and interact with our platform.
Partner Service Providers: From categories of providers such as identity verification services and payment processors.
4. Why We Use Data
Your data is processed for the following legitimate purposes:
Account Management: Creating, maintaining, and securing your user profile.
Financial Transactions: Processing deposits and facilitating fast payouts to your registered accounts.
Security & Verification: Confirming your identity and age to prevent unauthorized access and underage gambling.
Fraud Prevention: Detecting multi-accounting, bonus abuse, and fraudulent activities.
Personalization: Tailoring the content and promotions displayed to you based on your preferences.
Legal Compliance: Meeting the regulatory requirements applicable to gambling operators in Malaysia.
Marketing: Sending updates and promotional offers, provided you have given your explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. We only share information when necessary for the following:
Essential Service Providers: With payment processors, KYC verification providers, and technical infrastructure partners.
Legal Obligations: When required by law to cooperate with relevant authorities or respond to legal requests.
6. How We Protect Data
We implement robust technical and organizational safeguards to protect your information:
Encryption: Data is encrypted while in transit between your device and our servers.
Access Control: Access to sensitive data is strictly limited to authorized personnel on a need-to-know basis.
Payment Isolation: Payment details are handled through secure channels to ensure sensitive financial data is isolated.
Continuous Monitoring: Our systems are monitored to detect and prevent potential security breaches.
7. Cookies and Tracking
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your location, you have the following rights regarding your data:
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Update any inaccurate or incomplete information.
Deletion: Request the removal of your data, subject to legal retention requirements.
Objection & Withdrawal: Object to specific processing activities or withdraw your consent for marketing.
To exercise these rights, please contact our support team via the channels available on this site. Please be aware that even after an account is closed, we must retain certain data to comply with gambling regulations and anti-money laundering laws.
9. How Long We Retain Data
Personal data is retained for as long as your account remains active. Once an account is closed, we keep the necessary information for a period tied to the account lifecycle and the specific timeframe required by applicable law in Malaysia.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.
Parents or guardians who become aware of a minor's account should report it immediately via our Support page.
11. Cross-Border Transfers
To provide a seamless service, some of our partner providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official channels available on our Support page. Our team is available to assist you with any data-related inquiries.